Managed Application Services for QM in SAP
- SAP and QM Expertise from a Single Source
- SAP Silver Partner with QM Focus
- 30+ Years of Experience in QM with SAP
Managed Application Services for QM in SAP
After implementation, ongoing operations determine the sustainable value of your SAP QM solution. DHC supports companies with third-level support, change implementation and continuous development of their QM applications in SAP S/4HANA and SAP ERP.
We integrate into your existing support processes, relieve IT and QM teams and ensure that incidents, service requests and changes are implemented efficiently. Our services are scalable, SLA-based and flexibly adaptable to your requirements – so you can secure the long-term value of your SAP investment.
Challenges in SAP QM Operations
Few SAP QM Experts
Specialized knowledge of QM processes and customizing is often only available from individual employees.
Further Development and Integration
New quality processes, regulatory requirements or system integrations require continuous adjustments. Non-maintainable systems jeopardize customer relationships
Support Tasks Tie Up Resources
Incidents, service requests and changes tie up capacities in IT and business departments.
The Solution: Managed Application Services for SAP QM
With DHC’s Managed Application Services, you secure stable operations of your SAP QM landscape while creating room for development and optimization.
We integrate into your existing support processes and take over defined task areas in ongoing operations – from incident handling through service requests to change implementation.
We work on the basis of clearly defined Service Level Agreements (SLAs) and coordinated support processes.
The result:
- Stable QM processes in the SAP system
- Fast response times for support requests
- Continuous development of your QM functionalities
- Relief for your IT and QM organization
DHC ePaper: eQMS with SAP S/4HANA
Scope of Our Managed Application Services for SAP QM
Our services support the operation and further development of central SAP QM processes.
Typical services include:
Third-Level Support for SAP QM
- Analysis and resolution of complex incidents
- Support for service requests
- Error analysis and system optimization
Change and Evolution Management
- Implementation of change requests
- Custom developments
- Extension of existing QM functionalities
Process Optimization in QM
- Consulting on QM process design
- Optimization of existing SAP QM processes
- Support for process harmonization
Supported SAP QM Processes
Our Managed Application Services cover key SAP QM functionalities, including:
- Quality notifications
- Customer complaints and defect notices
- Internal quality notifications
- Inspection planning and processes
- Quality control and inspection processing
- Audit management
- Test equipment management
- Quality cost analysis
- Certificate processing
The DHC Service Concept
You work with a dedicated service team that knows your systems, processes and quality requirements.
Collaboration is based on:
- Clearly defined service level agreements
- Coordinated support processes
- Transparent KPI reports
Our services are flexibly scalable – from temporary support to long-term service agreements.
This ensures that support, development and stability of your SAP QM landscape are always professionally covered.
Benefits for Your Company
Stable Operation of Your SAP QM Processes
Fast support for incidents, service requests and changes.
Relief for Your IT and QM Organization
Operational support tasks are handled by experienced SAP QM experts.
Scalable Support
Adapting resources to project phases and change requirements.
Predictable Support Costs
Service contracts with clearly defined SLAs create cost transparency.
Continuous Development
Optimization of your SAP QM processes and functionalities.
Why DHC – Your Specialist for Managed Application Services for SAP QM
DHC has been supporting companies for over 30 years in the introduction, optimization and operation of quality management processes in SAP.
Our strength lies in the combination of:
- Deep SAP QM know-how
- Comprehensive process understanding in quality management
- Experience in regulated industries
- Integration of SAP systems and quality processes
This ensures not only the stable operation of your SAP QM landscape, but also supports its continuous development.
Trust through Experience
We are the specialist for all IT solutions in quality management, assurance and control based on SAP ERP.
When Are Managed Application Services Beneficial?
When do managed application services make sense?
Managed services are particularly suitable when internal SAP QM know-how is limited, needs to be built up, or support and development tasks such as an S/4HANA transformation tie up too many resources in day-to-day business.
Can managed services also be used for individual tasks only?
Yes. Our services are modularly structured and can be used both on a project basis and long-term.
How does the collaboration work?
Collaboration is conducted through clearly defined support processes, service level agreements and dedicated contacts in the service team.
Does DHC also support the further development of QM processes?
Yes. In addition to operational support, we also assist with the optimization and further development of your SAP QM processes.
Managed Application Services for SAP QM
Would you like to stabilize the operation of your SAP QM processes while relieving your teams?
